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Archives:


OS X 10.7 Lion and Lion Server Upgrade Notes

In this post I will share my notes on the upgrade from OS X 10.6 "Snow Leopard" to 10.7 "Lion". This is not meant to be a comprehensive review but I hope someone can find some benefit in this information. I am an early adopter in most cases and a software lover (fanatic or addict might be a more appropriate adjective!), so I bit the bullet for this upgrade as soon as I could get it, knowing that I
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Apology accepted, Zendesk. Thank you.

In the wake of the Zendesk Price Fiasco of 19 May 2010, in which SaaS helpdesk vendor Zendesk announced pricing hikes which negatively affected most of their users (and would have caused a doubling for us), and after which an angry firestorm erupted, Zendesk users received an email apology from CEO Mikkel Svane today, and more information in his blog post. I have a bit of a bitter taste in my mouth
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SaaS Helpdesk Software that Supports Japanese

After the Zendesk Price Fiasco of 19 May 2010, where Zendesk are proposing to significantly raise prices for their SaaS helpdesk solution, I am confident many users are looking elsewhere. This is one of the pitfalls of a SaaS solution, wherein the provider achieves external investment, and subsequently bows to pressure from said investors to raise prices or otherwise change a model that was working.
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How not to run a SaaS: Zendesk

I got an email from Zendesk in the middle of the night and this blog post, breathlessly announcing "new features!" and along with that, new pricing. I and many other users could probably have dealt with an x% increase, but a doubling? It was even worse for people on other plans, as well, and that means a lot of upset users. CEO Mikkel Svane's patronizing attitude is not helping matters either (see
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Opening a Tab-Delimited "CSV" in Apple iWork Numbers

I like Numbers, from Apple's competent and beautiful iWork suite, but there are still things where it is different from Microsoft Excel, and hence it feels somewhat unfamiliar at times. For example, although Excel has never been good at handling text files saved in UTF-8 format (a big deal for those of us who work in Asia), it does have a nice Wizard for importing CSV or TSV text files. Some applications
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Fixing an Unexpected Prompt Hostname in OS X

In Mac OS X, you may have noticed if you use the Terminal that OS X automatically picks up what it thinks your hostname should be and sets it. This is nice, but the problem with it is if any utility uses your hostname to set config files, you'll have a different config file every time. How to fix a "Strange Hostname" in an OS X Prompt If you are getting varied prompts that look like this...: rcogley@em60-123-194-6
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Set MBR Correctly to Backup Successfully with OS X Time Machine

If you use Time Machine on OS X, you need to ensure your target drive is formatted with the correct Master Boot Record type. Time Machine requires either "Apple Partition Map" (works with PowerPC or Intel but is best for PowerPC) or "GUID Partition Table" (works with Intel). There are a couple of problems which lead to this requirement biting people on the you-know-where. Pre-formatted drives
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Greylisting in Snow Leopard Server, or not

Apple's OS X Snow Leopard Server 10.6 implements Greylisting, an anti-spam technique based on forcing sending SMTP servers to "slow down" before they can deliver. This is great for reducing spam, but it also has the perhaps undesired effect of causing delivery delays. Sometimes really, really loooong delivery delays. In SLS, when you enable anti-spam in your Mail server (which is postfix), greylisting
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Textmate Regular Expression Search and Replace

I use and love the text editor Textmate, which has some powerful functions. One thing that it can help with is quickly editing text files, and for example today I used it for searching lines in a mail system's "aliases" file. I wanted to remove 50-odd lines with the word owner in them, so I used the Find command with Regular Expression checked. The search string is: ^.*owner.*$ If you enter that
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Comments (2)

Corrupt Apple Leopard Server Open Directory Services

I had a Leopard Server crash and burn so that nothing was responding, and when I forced the server to reboot (as well as rebooting a bunch of other ancillary servers and services just in case), I found an ominous sign in Server Admin, along with no user accounts in Workgroup Manager. Eek! Server Admin's Open Directory showed: LDAP Server is: stopped Password Server is: running Kerberos is: stopped Not
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Comments (3)

Safari Makes it Trivial to Download All Images on a Page

Of course it should not be used for nefarious purposes, but Apple's Safari browser makes it trivial to download all the images or files on a web page you are visiting. I had The Logo Factory create a special logo for my company eSolia's 10th anniversary, and they prepared a page with the deliverables on it. I did not want to download each one individually, and I remembered that the Safari Activities
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Directory Utility MIA in Snow Leopard?

Is Directory Utility, which has been available in /Applications/Utilities, missing in action in Snow Leopard? No, it's just been moved to Core Services. Access it this way: Open Apple Menu, System Preferences. Enter Accounts, clicking the lock to authenticate as needed. Click Login Options at the bottom of the accounts list. Click Edit, to the right of "Network Account Server." Click Open Directory
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Fixing EMobile USB Dialup on Snow Leopard

I just installed Snow Leopard OS X 10.6 with no problems after getting a replacement for a bad Family Pack install disk (the Shibuya Apple Store said that many people reported the same), and found that my EMobile Huawei D02HW USB Wireless Dialup card, which was fine in Leopard, died when Snow Leopard was installed. Reinstalling the EMobile Huawei D02HW on Snow Leopard Here's how I fixed it: Deleted
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Comments (21)

OS X Fonts, Managed by Linotype

If you pay any attention at all to typography, layout, type faces, fonts, leading, kerning, tracking and the like, and have ended up amassing a collection of type faces from the famous designers and font foundries, you'll end up needing some method of organization. The type face or font organizers that come with operating systems are basic, so vendors have channeled some Gutenberg and come up with
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Shared iTunes Music Storage

My family has a shared iMac G5 running Leopard OS X 10.5.7 and iTunes 8.2 (both the latest as of 13 July 2009), and recently I noticed we were running low on disk space, so I did some digging via du at the command line. I found that we were eating space by ingesting CDs into iTunes, which would get copied to our respective local user folders. After a little research, I found the Apple KB article
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iPhone OS 3.0 Tips on Parade

Apple released yesterday an updated iPhone operating system, iPhone OS 3.0, with a number of useful improvements. For me, the update itself was seamless, and took about 15 minutes after clicking the update button in iTunes. I upgraded first thing in the morning, but colleagues who tried later in the day had some delays. I guess it's to be expected when so many people try to download at the same time.
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Restoring Mail, but not via MobileMe Account Backups

So much for MobileMe backing up my Mail account data! I had a another weird crash, which has been plaguing me since I upgraded OS X Leopard to 10.5.7. The crash happens when I wake the computer from sleep, and plug in my firewire then USB hard drives. When the USB hits the socket, sometimes I get the grey screen of death, in which the only way to recover is a hard reset. This happened again today,
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Disc Burnin' with Disco

Disco is a polished, inexpensive (USD 29.95, currently 10 dollars off as of 13 May 2009) alternative to Toast Titanium. I've had mixed results with Toast, and did not want to pay the upgrade fee, so I started looking for alternatives. I've done a few burns in Disco so far, and it seems to work quite well. No problems or "coasters" yet, at this time. Here's some highlights: Disco supports spanning
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Path Finder - Collapsing All Folders

I could not find this information in the help file or on the CocoaTech forum. If you use CocoaTech's Path Finder, the Finder replacement that has a lot of extra functionality that is missing in the normal OS X Finder, you may be browsing around in a folder with many subfolders, and wish to somehow "collapse" the folders you opened, to clean up the view. Clicking the disclosure triangle of 100 open
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Comments (7)

Mac OS X Leopard 10.5.7 Update

I updated my MacBook Pro's OS X from 10.5.6 to 10.5.7 today, and there was a little hiccup. Here's what happened, but see UPDATES below: I noticed there was an update available, so I shut down all the user applications and things like ExpanDrive and Plaxo, then tried Software Update from the Apple menu. Software update started to work, then stalled at around 150 MB of 450 MB downloaded, claiming
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Does my SuperDrive do "dual-layer"?

If you are wondering whether the SuperDrive in your Mac is dual-layer capable, or whether it can store 8+ GB of data on a data DVD rather than 4+ GB, have a look at the System Profiler app (you can Spotlight it to easily find it if you use Leopard), and check Hardware, Disc Burning, DVD-Write. If you see the tell-tale DLs in the description, you're good to go. Just buy the appropriate media.
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Color Management in Flock (and Firefox)

If you use anything but IE 7 you are still out of luck, but Safari users have had this functionality for quite a while. I refer to "color management", which is the concept of adjusting the color properties of devices, like displays, monitors, printers or scanners, so that colors mean the same thing across devices, and more importantly look the same. The adjustment can be done in the operating system
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Splitting Long Videos for YouTube in iMovie

iMovie, included among other excellent consumer applications in Apple's iLife 09, now provides an easy way to share your videos on Google's YouTube video sharing service. You just prep your video, and then use the Share menu to share it in various ways. However, YouTube has a 10 minute, 1GB limit. Using iMovie 09 with YouTube Here's a few tips to work with those YouTube limits: Confirm the total
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On the Principles of the Agile Manifesto

Looking at the basics of Agile in more detail over the last weeks, to help me apply it and other philosophies and methods to general, non-development project management, I discovered that the principles behind the Agile Manifesto are readily available. Agile Principles, Translated, with Some Commentary To help my Japanese colleagues understand the concepts of Agile more easily, after the jump, I'll
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Online Project Management Apps

Many people on Twitter ask for recommendations for a good online project management solution. There are many such web-based applications out there, and it really depends upon your needs and intended project approach - are you "agile", do you want to use "scrum" or "kanban", or are you PMI all the way. Do you want it SaaS, or self-hosted? Do you need time tracking? Should a wiki be integrated? The list
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Comments (23)

Between the Lines of the Agile Manifesto

Lately I have been thinking a lot about my firm eSolia's way of managing support and projects. We have a lot of experience with PM for both business and IT, and have applied that experience repeatedly to improving our process. However, one day I was reading something about Agile teams and a Lean approach to doing business, and I started to notice that our approach already matched what was being discussed.
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Agile Manifesto in Japanese

I wanted to explain the Agile Manifesto to my Japanese colleagues, so I translated it into my (admittedly imperfect) Japanese. Kirara397 was kind enough to suggest some edits to my Japanese in the comments, so I incorporated them. Thanks Kirara! At any rate, have a look: Individuals and interactions over processes and tools. プロセスやツールより、各個人の意見や互いのやり取り。 Working
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Mockup Mania!

If you do mockups of software interfaces, you might find this post of interest. Although I can write shell scripts and simple perl or ruby scripts well, I am not a developer. However, participating in a session with Pietro, a senior developer of the work management application "Teamwork" from Open Labs, I found the Balsamiq application refreshingly easy to use. I was able to open Pietro's Balsamiq
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Comments (7)

Easter Egg in Google Mobile for iPhone

In the official Official Google Mobile Blog post Ring in the New Year with Bells and Whistles, the Google Mobile for iPhone team points out an Easter Egg that you can use to get some additional features in Google Mobile. Just open the app, tap settings, then scroll past About. Eventually, you'll see the additional menu item "Bells and Whistles" appear, so keep trying. Nice!
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Automated Twitter via Twautor (Gets You Banned)

Despite the unpronounceable name and confusing grammar here and there on the interface, Twautor is a useful service that will get you a lot of followers on Twitter in a short period of time, if that is what you are after. UPDATE - using this service got my Twitter account suspended and it is now under review. Hopefully they will be kind enough to reinstate me. Tread with care. It allows you to do
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URL for MobileMe iDisk Public Folder

MobileMe iDisk users can share files Publicly, but it's less than obvious how to do it. Further, the whole MobileMe experience is still a bit buggy as well, in my experience. Apple announced back in the summer when MobileMe launched, that easy sharing of public files via email would be "coming soon", and their site still reflects that notion. The MobileMe launch was not quite Apple, actually, and
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Google Labs Adds Task List to GMail

Wow, Google Labs just keeps adding and adding functionality to the Google stable of apps. Now you can have a task list in your GMail or Google Apps Premier Mail, made from the incoming mails you indicate. How to Enable Your GMail Task List You can enable the GMail or "GAPE" Mail Task List by visiting the Google Labs tab in your GMail settings, and enabling Tasks. Enable your Labs Tab if you have
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Burning Audio CDs with Text Info in iTunes

If you use iTunes to burn audio CDs from your playlists, you might have been bitten by this problem: you burn the CD to later find that there is no "CD Text" indication of what the song or band is, despite your player's supporting the display of such text. Just a whole pile of "unknown artists". How to Include "CD Text" When Burning in iTunes Next time you burn, select your playlist or songs, click
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HTML Signatures in GMail from BlankCanvas

I found a very useful Firefox plugin from "Blank Canvas", that enables your GMail to have HTML signatures. Because it is a Firefox plugin, I thought it might work in Flock, and sure enough, it does. Once you install it from this page on Blank Canvas' site, and restart your browser, you can create your signature in GMail's Compose window. This had been a GreaseMonkey script but the author converted
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Address Book vCard to Windows User - Garbled Japanese Fonts etc.

Apple's "Address Book" is included with OS X and is part of the "triumvirate" which also includes Mail.app and iCal.app, gives you the ability to drag address cards to Mail, where they are automatically pasted in their vCard, or VCF, form. Problems Sending vCards to Windows Users In trying to send VCFs to Windows Outlook users, I discovered two problems by trial and error. First, the Windows users
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Word 2007 Performance Optimization Tips

A Windows user colleague asked about optimizing Word 2007 documents because he is having no end of problems working with 100 or 200 page documents in Word. If you are pushing the envelope in Word use, you might like to keep in mind several recommendations. Here are some Optimization Hints for Word 2007 Defragment your hard disk regularly. This is not necessary on a Mac but for Windows, you definitely
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Save Local Disk with Gmail "Advanced IMAP Controls"

I outlined "Setting up Leopard Mail.app with Google Gmail IMAP" previously, and Google Labs has released a new feature for regular and Google Applications Premier Edition Gmail - Advanced IMAP Controls. This tip shows you how to avoid having to sync the GMail "All Mail" folder, thus saving a considerable amount of local hard disk space in many cases. Before enabling Google Labs features, note the caveat
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Comments

Auto-update Presence Info and Twitter

One challenge a person who uses various "Social Networking" web-based applications to network and share information faces, is how to keep them updated. Often, they have application programming interfaces or API's, that a programmer can use to automate various aspects of the system. A good example of API use is Google's "Statz" application. Statz allows you to update the status or presence information
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Mail.app - Downloading Attachments or Not

If you set up Mail.app in OS X to download attachments for an IMAP account, and then later decide you do not want to store a copy of each attachment locally, you can change the account settings so that only the headers are downloaded. You can make the setting in Mail.app Preferences, but, it takes a while to synchronize. Sometimes a good looong while. Assuming OS X 10.5.5 and that all your mail is
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Comments

Rick Cogley's Mac Keyboard Shortcuts

Check out my new list of Mac Keyboard Shortcuts, especially tasty for beginning Mac users.
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OS X Leopard Upgrade to 10.5.5

I upgraded my system to OS X Leopard 10.5.5 via Software Update (not the combo updater), and there seem to be no overt problems with the upgrade. This was a double-reboot upgrade, and it took some time to restart afterward probably due to whatever cleanup was being done. I noticed that the upper OS X menu bar was displaying incorrectly, in that the "bar" part of it was not visible - I could see only
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Saving Downloading FLV Files using the Safari Activities Window

If you have a YouTube video you covet, you can save it to your hard drive using the videodownloader Firefox extension, or using other websites such as KeepVid. For sites that do not work this way, you can grab the file from Safari's "Activities" window. Here's how: 1. Load the page with the video and let the video start playing. 2. Select Activity from the Window menu. 3. In the list of all the URLs
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Open Source Project Management Software - OpenProj

Wow, a full-blown opensource project management app from Projity. Check out OpenProj.
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Emacs GUI Version for OS X - Aquamacs

Found an interesting Emacs GUI - Aquamacs. Works with Japanese as well. Now if I can only get over my allergy to all those keyboard shortcuts.
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SproutCore - Apple's Open Source Javascript Development Platform

If the new desktop-like apps in MobileMe, Apple's replacement for its .mac service, are any indication, SproutCore is going to be the source of some really incredible apps. AppleInsider calls it Cocoa for the Web.
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O'ReillyMaker - Roll Your Own O'Reilly Book Cover

Ever wanted to bust out a cool book cover just like the ones O'Reilly does? Well now you can, thanks to www.oreillymaker.com. When you hit publish, you get your very own cover URL to show to all your friends.
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Comments (1)

TextMate Japanese Input Bundle

I use TextMate for text editing in OS X and love its clean interface and features, but the defaults do not allow Japanese input and choosing Fonts has been problematic. Never fear. Hetima san, the developer of SafariStand, released a bundle called CJKInput for TextMate to allow Japanese input, and has a font to boot. I searched a few times for this in English and Japanese, but for some reason never
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Comments (3)

Design Stencils - Yahoo! Design Pattern Library

I occasionally search for design stencils and keep an eye out for them via Google Alerts and so on. Yahoo has a library of stencils available at Design Stencils - Yahoo! Design Pattern Library which has a set available in Visio, Photoshop, Illustrator and OmniGraffle format. For OmniGraffle stencils, there is also GraffleTopia. If you are not familiar with the concept, design stencils are an illustration
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Large 450MB Upgrade to Leopard 10.5.3

This AM I upgraded my two macs, a first generation MBP and a G5 iMac, to Leopard 10.5.3. Please note, the upgrade is large, at 450 MB, and when you finally restart it seems to cause Mail and iCal to freeze. You need to allow it to perform its processing on those apps, because it apparently does some kind of check on the mail and calendar contents. After the upgrade, I noticed that Option-Cmd-Eject
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How to - Remove Leopard Wiki Mailing List Spam

If you have group mailing lists set up in Leopard Server, these conveniently link to the Leopard Wiki page for the group. However, spam can sully the look of your page, so you may need to perform some routine maintenance at some point. Here's how you can do this. SSH to your Leopard Server as admin, then "sudo bash" to log in as root. Navigate to group mailing list folder:bash-3.2# cd /Library/Collaboration/Groups/itsystems/mailinglistUse
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Comments (3)

Tip - OS X Leopard Screen Sharing Tweaks

The default Leopard screen sharing app can be made a little more ARD-like, if you add some parameters via the "defaults write" command in Terminal. Check out the default style by sharing the screen of a neighboring computer in Finder. You can enable Screen Sharing on a machine in System Preferences, Sharing. Now, to add the extra settings, first, open Terminal from your Applications, Utilities folder,
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Tip - Making Mail.app Messages Readable

I have a Macbook Pro, and I noticed upon upgrading to OS X Leopard, that the default message size for Mail.app messages was too small to read. Sure, you can add a button to your toolbar to increase font size on a per-message basis, but this gets old after the 1000th time. Some Terminal magic will fix the problem: To increase the minimum font size for HTML messages, do the following: Open Terminal.app.
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Comments (14)

Failed Reinstall of Adobe Creative Suite CS3 - Disk 2?

I installed some software that overwrote some vital portion of Adobe Acrobat, so when I try starting that app, it complains, asking for a reinstall. So, embarking on the obvious course, reinstalling using the "refresh" function of the install DVD, I find out that half way through, the installer prompts for Disk 2, ExtendScript Toolkit. That would be fine, except there is no disk 2! Much frustration
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Convenient "Snippets++" Code Collector Pro

Ed from the RapidWeaver forum tipped me off for CodeCollector Pro. Looks like the perfect little app to collect up snippets of javascripts etc.
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Mail.app 3.x in Leopard - Rule to Tag Mail as "Expiring" Takes Advantage of Address Book Groups

As a New Year's project, besides biking a lot up and down along the Sakai River on my new Centurion, I decided to try switching from Entourage 2004 and its monolithic mail store file, to the Mail.app that comes with OS/X Leopard and use Gmail IMAP. One thing I have set up in Entourage is a rule that runs an AppleScript to search a long list of sender email addresses from which comes mail I want to
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